We are pleased to inform you that Safeguard Chemicals SA gladly welcomes returns under the following circumstances:

The product is returned in its original condition, as received, and remains in its original packaging.

  • In case of a faulty or damaged product, Safeguard Chemicals SA and its suppliers reserve the right to the initial inspect the item.
  • The product must have been used according to the manufacturer’s instructions on TDS.
  • If you have received an incorrect product in your delivery.
  • If you wish to return an incomplete order.


A handling fee of up to 10% of the product’s value may be charged on all refunds.

Delivery return charges will be for your account.

Please don’t hesitate to contact us if any of these situations apply to your purchase. We are committed to providing a seamless return process and ensuring your satisfaction.

We may request your personal information, as well as the reasons for the return. The collection and processing of your personal information will be done in accordance with our Privacy Policy.

If you change your mind about your purchase and the products are not defective, the undesired products may be returned to us at your cost for a refund or an exchange, provided that:

  • You still have the original proof of purchase (it is possible for us to find your original document, but this will increase the time it takes to refund you)
  • The Product was not used in any way
  • The Product is still in its original packaging
  • The Product is in a good saleable condition
  • The Product is not missing any parts or accessories
  • Products that are cut to measure, specially ordered for you, any items customised to your requirements or paint products tinted to your
    requirements, cannot be returned unless these items are materially defective.

How will my money be reimbursed?

In the event of a refund, such refund will be refunded via EFT for security reasons.

An EFT refund can take up to three business days before it reflects in your account. 

EFT refunds will require verification of your bank account detail; a request will be sent.

How do I return defective products?

In the unlikely event that the Product you purchase is damaged or defective, you may return the Product within 14 Days of the date of purchase. 

  • If you return a defective Product we will gladly replace, refund or repair the Product according to the rules of return for that specific product.
  • We reserve the right to send Products for technical evaluation prior to any action taken about the defective Products.

For any other questions please send an email to:

orders@safeguardchem.co.za

 

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